Contact
Screenshots Generator is built and maintained by Polo Studio, a small independent studio. There is no support call centre; messages go directly to the person who builds the product, and are usually answered within a couple of working days. Pick whichever address below fits, or message @pranavmore69 on X for something quick.
Support, bugs and feature requests
The fastest route for anything about using the tool: an export that came out wrong, a platform that looks off, or a feature you want added. Bug reports that include the platform and what you expected to happen get resolved quickest.
polostudio.brand@gmail.comBilling and refunds
Questions about a purchase, a subscription you want cancelled, or a refund. Include the email address you used at checkout. Monthly plans can also be cancelled yourself from the account page at any time.
polostudio.brand@gmail.comPrivacy
Questions about information handling or requests relating to your personal data, including account, billing, feedback, and support records. We do not provide a cloud archive of conversations created in the editor.
polostudio.brand@gmail.comLegal and takedowns
Trademark, misuse reports, or anything relating to the terms of service. If you believe an image made with this tool is being used to impersonate you or your organisation, this is the address to use.
polostudio.brand@gmail.comBefore you write in
Two questions come up constantly, so they are worth answering here. Yes, the editor is genuinely free: every platform and every export resolution, with unlimited downloads. WhatsApp, Messenger and iMessage also export with no watermark; on the other 15 platforms paying removes the watermark, and that is all paying changes. Screenshots are rendered in your browser, and the editor is not a cloud backup. Download work you want to keep before leaving or refreshing the page. See our Privacy Policy for account, payment, support, and analytics information.