Contact
Screenshots Generator is built and maintained by Polo Studio, a small independent studio. There is no support call centre — messages go directly to the person who builds the product, and are usually answered within a couple of working days. Pick whichever address below fits, or message @pranavmore69 on X for something quick.
Support, bugs and feature requests
The fastest route for anything about using the tool: an export that came out wrong, a platform that looks off, or a feature you want added. Bug reports that include the platform and what you expected to happen get resolved quickest.
polostudio.brand@gmail.comBilling and refunds
Questions about a purchase, a subscription you want cancelled, or a refund. Include the email address you used at checkout. Monthly plans can also be cancelled yourself from the account page at any time.
polostudio.brand@gmail.comPrivacy
Questions about what data is collected, or requests relating to your personal data. Note that conversation content is never uploaded, so there is no stored message data to request or delete.
privacy@screenshotsgenerator.comLegal and takedowns
Trademark, misuse reports, or anything relating to the terms of service. If you believe an image made with this tool is being used to impersonate you or your organisation, this is the address to use.
legal@screenshotsgenerator.comBefore you write in
Two questions come up constantly, so they are worth answering here. Yes, the tool is genuinely free — every platform and every export resolution, with unlimited downloads; paying only removes the watermark. And no, conversations you compose are never uploaded, so we cannot recover, view or resend anything you made. If you closed the tab before exporting, the conversation is gone.